Tell Me, What Were You Expecting?

I fully embrace a Next Generation mentality. Rapid changes in technology have created incredible new ways to connect, communicate, and collaborate not just locally, but globally … and beyond. Change, though, has come with a heavy price. The success of music streaming apps and other digital media options has rendered one of my favorite Development … Continue reading Tell Me, What Were You Expecting?

Interview Step #1: Bake Your Cake

Preparing for an interview is a lot like baking a cake. Think about it. You gather your ingredients, follow a sure-fire, can’t miss recipe you discovered on-line, mix everything together, throw it in the oven, close your eyes and hope for the best. And if you’re like a vast majority of the general public, the … Continue reading Interview Step #1: Bake Your Cake

Culturally Speaking, The Grand Canyon Is Still Being Made

I was searching for solutions among the challenges one morning, and my music choice – “Music of the Grand Canyon” – reflected the mood. Nine year-old Nikolas came into the room, careful not to disturb the sanctity of a home office (“you can see me, but I’m not here”), but inexplicably drawn to the music … Continue reading Culturally Speaking, The Grand Canyon Is Still Being Made

Learning To Crash Part Of Learning To Fly

You are going to panic. There is no escaping the physiology of the moment . . . You will shrink immediately from wide angle to tunnel vision, your heart will begin to pound, your pulse will quicken. You’ll begin to perspire, though just a moment prior you commented on how comfortable you felt. Your brain, … Continue reading Learning To Crash Part Of Learning To Fly

Confidence Key To A Great First Impression

7 seconds . . . Conventional wisdom touts this duration as the critical span in which a person generates a First Impression . . . of another person, a new environment, music, a painting, etc. Basically, anything that can be evaluated through the five senses, will be. The senses then collaborate, reach consensus, and dispatch … Continue reading Confidence Key To A Great First Impression

Dead Reckoning: A Sailor’s Wisdom Applied to Personal Growth

Cast away, course set and true, To port o’ call ‘cross the Blue, Beware the currents, fast and strong Dead Reckon, lest ye be Dead Wrong Forgive me . . . my inner voice tends to speak with a pirate accent on occasion. For as long as ships have sailed the Seven Seas, sailors have … Continue reading Dead Reckoning: A Sailor’s Wisdom Applied to Personal Growth

Your Passion Is All Around You, All You Have To Do Is Listen

I was in Cleveland, Ohio, facilitating a leadership program at the beautiful Renaissance Cleveland Hotel. Although late October, the temperature outside was already lower than the numeric date on the calendar. One step into the frigid air, and I quickly decided that room service and a movie would be my entertainment for the evening. Perusing … Continue reading Your Passion Is All Around You, All You Have To Do Is Listen

Your Eyes Will Share The Smile Behind Your Mask

“Smile, You’re On Stage” This statement is scribed on signs that freckle the backroads and byways of Central Florida, a region that pre-pandemic boasted the highest volume of visitors among popular destinations in the United States. They remind thousands of hospitality professionals traveling to and from their venues that the pursuit of service excellence requires … Continue reading Your Eyes Will Share The Smile Behind Your Mask

A Sacred Truth of Service: See From The Perspective of Your Guest

All right. Here it goes: Strategic and Ideation are my top two CliftonStrengths. Not by a little, by a lot. There, I said it. What those Strengths describe is my constant, passionate search for relevance, a unique ability to see connections among the complex, enable clarity by eliminating the unnecessary, and master the simplicity of … Continue reading A Sacred Truth of Service: See From The Perspective of Your Guest

Not Just Any Green Light, Waiting For Your Green Light

Dreams come to us from two perspectives, one being the vision you have for a much, much brighter tomorrow. The other is the nightly phenomenon that drifts into your psyche like an ethereal mentor, one whose guidance is plentiful, yet ambiguous, the overall message clouded with cryptic expression. We’ll start with the latter one first, … Continue reading Not Just Any Green Light, Waiting For Your Green Light