Confidence Key To A Great First Impression

7 seconds . . . Conventional wisdom touts this duration as the critical span in which a person generates a First Impression . . . of another person, a new environment, music, a painting, etc. Basically, anything that can be evaluated through the five senses, will be. The senses then collaborate, reach consensus, and dispatch … Continue reading Confidence Key To A Great First Impression

Dead Reckoning: A Sailor’s Wisdom Applied to Personal Growth

Cast away, course set and true, To port o’ call ‘cross the Blue, Beware the currents, fast and strong Dead Reckon, lest ye be Dead Wrong Forgive me . . . my inner voice tends to speak with a pirate accent on occasion. For as long as ships have sailed the Seven Seas, sailors have … Continue reading Dead Reckoning: A Sailor’s Wisdom Applied to Personal Growth

Your Passion Is All Around You, All You Have To Do Is Listen

I was in Cleveland, Ohio, facilitating a leadership program at the beautiful Renaissance Cleveland Hotel. Although late October, the temperature outside was already lower than the numeric date on the calendar. One step into the frigid air, and I quickly decided that room service and a movie would be my entertainment for the evening. Perusing … Continue reading Your Passion Is All Around You, All You Have To Do Is Listen

Your Eyes Will Share The Smile Behind Your Mask

“Smile, You’re On Stage” This statement is scribed on signs that freckle the backroads and byways of Central Florida, a region that pre-pandemic boasted the highest volume of visitors among popular destinations in the United States. They remind thousands of hospitality professionals traveling to and from their venues that the pursuit of service excellence requires … Continue reading Your Eyes Will Share The Smile Behind Your Mask

A Sacred Truth of Service: See From The Perspective of Your Guest

All right. Here it goes: Strategic and Ideation are my top two CliftonStrengths. Not by a little, by a lot. There, I said it. What those Strengths describe is my constant, passionate search for relevance, a unique ability to see connections among the complex, enable clarity by eliminating the unnecessary, and master the simplicity of … Continue reading A Sacred Truth of Service: See From The Perspective of Your Guest

Not Just Any Green Light, Waiting For Your Green Light

Dreams come to us from two perspectives, one being the vision you have for a much, much brighter tomorrow. The other is the nightly phenomenon that drifts into your psyche like an ethereal mentor, one whose guidance is plentiful, yet ambiguous, the overall message clouded with cryptic expression. We’ll start with the latter one first, … Continue reading Not Just Any Green Light, Waiting For Your Green Light

Our Most Important Objective: Developing Others

“We’re in the development business. Our goal is to develop people where we need them to be, which is, we hope, where they want to be” Somewhere between Tall Tim and Chef Scott Over time, people have heard me speak to or have read this quote and asked, “What does ‘somewhere between’ mean?”  It’s a … Continue reading Our Most Important Objective: Developing Others

On-Boarding: Creating a Sense of Place

With society barreling into the New Normal, there are “Norms” of human behavior that transcend change and continue to influence our approach to leading others. One example is a person’s desire to feel that they belong, a revered sense of place grounded in an authentic, emotional connection to a shared identity or purpose. Thus, a … Continue reading On-Boarding: Creating a Sense of Place

Feedback: Music to My Ears

While passion may fuel a desire for growth, feedback that is clear, concise, connected, and delivered with confidence, works to translate potential into performance. We drift back in time . . . I took another sip and watched the sun sink slowly behind Puerto Rico to the distant west. A cloudless sky embraced twilight, the … Continue reading Feedback: Music to My Ears