How To Avoid Becoming A Helicopter Leader

There he was, hovering in the background. His presence was undeniable: indirect stare accompanied by a slight tilt of the head, positioned to listen in on our conversation with seemingly bionic-grade hearing. “Supervisor” on his badge defined his position. What happened next confirmed his intention. A front-line associate had just apologized for a previous service … Continue reading How To Avoid Becoming A Helicopter Leader

5 Essential Skills That Improve Your Ability To Communicate

What does it mean to communicate? Let’s begin with a definition: Communication is a learned behavior, enhanced through training and experience, that is the foundation for all performance competencies, notably process improvement, whose model reflects a continuous cycle of information transmitted, received, analyzed, and returned to its origin, then repeated with increasing efficiency to attain … Continue reading 5 Essential Skills That Improve Your Ability To Communicate

Facing Fear First Step To Easing Anxiety Over Uncertain Future

Fear is an emotion triggered by the real or perceived threat of danger. Subject to more judgement than other universal emotions such as happiness, anger, disgust, and surprise, it is perhaps the most relatable. Fear exists to ensure we avoid harm, which makes it incredibly helpful when we need it most. This penchant to protect … Continue reading Facing Fear First Step To Easing Anxiety Over Uncertain Future

3 Insights To Help You Lead With Improved Clarity And Confidence

Mossy Swamp Green . . . wonderful shade along the color wheel, perfect for an accent wall or throw pillows on a sofa. Not so perfect as the color of your pool. Buried in the depths of a global pandemic, I watched the heat and suffocating humidity of a Central Florida summer slowly reduce our … Continue reading 3 Insights To Help You Lead With Improved Clarity And Confidence

5 Tips To Improve Your Appeal At A Career Event

Nature’s Laws of Attraction have influenced behavior and judgement since the dawn of time. It’s a relatively simple process: an idea, concept or physical sighting generates an impulse, stimulating immediate action as a means to satisfy an instinctive want, need, or desire. The professional nature of this blog will not allow critique of your behavior … Continue reading 5 Tips To Improve Your Appeal At A Career Event

Four Tiers Reveal An Unspoken Promise To Exceed The Expected

Rumor has it the bride shed tears when she first saw her wedding cake. Unfortunately . . . they were not tiers of joy. The outcome emphasized the importance of understanding what matters most to your client, unique expectations that accompany the choice of your product or service. When blended seamlessly with your talents and … Continue reading Four Tiers Reveal An Unspoken Promise To Exceed The Expected

Three Words Reveal An Undeniable Truth: Leadership Is Organic

Leadership is organic. It is a living, breathing, carbon-based complex process. Like all living things, true leadership possesses an incredible, inherent strength, in balance with a delicate, almost fragile sense of vulnerability.  Grassroots at its best, it must be nurtured to bear fruit. Leadership is also the innate ability to make others feel as you … Continue reading Three Words Reveal An Undeniable Truth: Leadership Is Organic

Three Voices That Inspired Me To Be A Speaking Leader

“Tall Tim, how do you do it? How do you stand up in front of complete strangers, and make it seem like you've known them forever?” It’s a frequently asked question. My one syllable response: Trust. Trust is the wedge that props open the door to perspective, allowing us to recognize veiled similarities despite overt … Continue reading Three Voices That Inspired Me To Be A Speaking Leader

Five Reasons To Celebrate A Remarkable Year Of Chatter

8:22AM (EST), June 2, 2020 . . . The time and date are noted in my sketchbook. I had sent my share of high-level emails and correspondence over time, but nothing compared to the emotion of that moment. Coffee was brewed well before 6:00am, and I had spent the better part of two hours reviewing … Continue reading Five Reasons To Celebrate A Remarkable Year Of Chatter

Four Reasons To Reconsider The Heartbeat Of A Legacy

“The customer is always right.” With five simple words, the great Cesar Ritz transformed the world of hospitality, bypassing subtlety in declaring the guest as the centre point about which everything else would move. Further encouragement to “be attentive without being servile” and “anticipate without being presumptuous” solidified Cesar’s legacy as a luxury hotelier and … Continue reading Four Reasons To Reconsider The Heartbeat Of A Legacy