How 3 Phases Chronicle A Journey Through Change

A personal triumph is how I summarized my performance as I drove along open fields of wildflowers across the Michigan expanse. There was an incredible sense of fulfillment following the session that day, having overcome anxious beginnings from a few months prior to master delivery of intensely strategic, technical content. Confidence in my ability to … Continue reading How 3 Phases Chronicle A Journey Through Change

Service Secret #11: Viva la Vital Behaviors

“Tall Tim, my team has no energy, no life." "No one’s smiling. There’s no sense of urgency. I mean, people who were willing to do something extra now just stay in their circle. Even worse, our Customer Scores are way down. What happened? " "We need a Team Building activity or some sort of Bootcamp. … Continue reading Service Secret #11: Viva la Vital Behaviors