Mastering the Simplicity of Perspective
The sign read “Parking Reserved for Commanding Officers Only.” So, we parked our truck there. I could sense hesitancy among the crew that had accompanied me to the Naval Base that morning. We were all fully aware of the sentiment expressed within the designation of reserved parking. Carlos was the first to verbalize a collective … Continue reading Maintaining Your Identity Tops Leader’s To-Do List
A personal triumph is how I summarized my performance as I drove along open fields of wildflowers across the Michigan expanse. There was an incredible sense of fulfillment following the session that day, having overcome anxious beginnings from a few months prior to master delivery of intensely strategic, technical content. Confidence in my ability to … Continue reading How 3 Phases Chronicle A Journey Through Change
“Tall Tim, my team has no energy, no life." "No one’s smiling. There’s no sense of urgency. I mean, people who were willing to do something extra now just stay in their circle. Even worse, our Customer Scores are way down. What happened? " "We need a Team Building activity or some sort of Bootcamp. … Continue reading Service Secret #11: Viva la Vital Behaviors