Achieving Excellence Through Culture

The tension was almost palpable. My transition into the role of Human Resources Manager featured a learning curve that made Kilimanjaro look like the Bunny Slope at a local ski resort. That morning, I sat before my team, rowing against a tide of complacency and routine. They sat there, arms and legs crossed in an … Continue reading Achieving Excellence Through Culture

Four Reasons To Reconsider The Heartbeat Of A Legacy

“The customer is always right.” With five simple words, the great Cesar Ritz transformed the world of hospitality, bypassing subtlety in declaring the guest as the centre point about which everything else would move. Further encouragement to “be attentive without being servile” and “anticipate without being presumptuous” solidified Cesar’s legacy as a luxury hotelier and … Continue reading Four Reasons To Reconsider The Heartbeat Of A Legacy

Live Your Craft: A Graceful Revival

I love watching Chopped. Not that I take some sort of macabre delight in watching chefs stressed to the point of breathlessness, panicked and desperate in their attempt to incorporate both orange gelatin cups and matzo crackers into an appetizer worthy of surviving the “Chopping Block”. No, the appeal of the James Beard Award winning … Continue reading Live Your Craft: A Graceful Revival