Service Secret #11: Viva la Vital Behaviors

“Tall Tim, my team has no energy, no life." "No one’s smiling. There’s no sense of urgency. I mean, people who were willing to do something extra now just stay in their circle. Even worse, our Customer Scores are way down. What happened? " "We need a Team Building activity or some sort of Bootcamp. … Continue reading Service Secret #11: Viva la Vital Behaviors

Feeling Inspired Key To Inspiring Others

Day has become night, Night has become day . . . which becomes night again, then night, or is it day, then . . . its all a blur. This is the reality when both of your sons, one a Graduate Student in Architecture, the other a talented Musician who writes and performs his own … Continue reading Feeling Inspired Key To Inspiring Others

Your Passion Is All Around You, All You Have To Do Is Listen

I was in Cleveland, Ohio, facilitating a leadership program at the beautiful Renaissance Cleveland Hotel. Although late October, the temperature outside was already lower than the numeric date on the calendar. One step into the frigid air, and I quickly decided that room service and a movie would be my entertainment for the evening. Perusing … Continue reading Your Passion Is All Around You, All You Have To Do Is Listen