Service Secret #11: Viva la Vital Behaviors

“Tall Tim, my team has no energy, no life." "No one’s smiling. There’s no sense of urgency. I mean, people who were willing to do something extra now just stay in their circle. Even worse, our Customer Scores are way down. What happened? " "We need a Team Building activity or some sort of Bootcamp. … Continue reading Service Secret #11: Viva la Vital Behaviors

Service Secret #7: It’s Five O’clock Somewhere Else

Five O’clock PM. The mystical sixth hour within the Post Meridian time convention, the coveted end of the workday, when sanity hinges on the prospect of something tall and strong, proper judgement giving way to subliminal ponderings such as “What would Jimmy Buffett do?” Many an urban legend has been forged through this premature abandonment … Continue reading Service Secret #7: It’s Five O’clock Somewhere Else

Your Passion Is All Around You, All You Have To Do Is Listen

I was in Cleveland, Ohio, facilitating a leadership program at the beautiful Renaissance Cleveland Hotel. Although late October, the temperature outside was already lower than the numeric date on the calendar. One step into the frigid air, and I quickly decided that room service and a movie would be my entertainment for the evening. Perusing … Continue reading Your Passion Is All Around You, All You Have To Do Is Listen