Mastering the Simplicity of Perspective
His tone reflected the atmosphere inside the conference room: hesitancy, laced with overtones of indifference, with just a touch of sarcasm. “So, you’re saying there’s something wrong with our culture?” Anticipating the sentiment and choosing to stay hard-core positive, I responded quite respectfully, “You have one of the strongest cultures I’ve ever seen.” “All of … Continue reading 3 Reasons To Consider A Cultural Wellness Check
Small town is in my blood. At least that’s what I carry forward from having grown up in Bisbee, a hidden gem of a city with a population of 4,923 living souls tucked away in the southeastern corner of Arizona. While ambition has fueled a personal odyssey in search of knowledge and awareness, it is … Continue reading The Undeniable Power Of Community
The tension was almost palpable. My transition into the role of Human Resources Manager featured a learning curve that made Kilimanjaro look like the Bunny Slope at a local ski resort. That morning, I sat before my team, rowing against a tide of complacency and routine. They sat there, arms and legs crossed in an … Continue reading Achieving Excellence Through Culture
Let the record show that we have cheered for the Tampa Bay Buccaneers, a professional American football team, since our arrival in Florida more than two decades ago. So, to say I was as shocked and amazed as anyone when the team signed superstar Quarterback Tom Brady last year would be an understatement of epic … Continue reading Gratitude Separates Good Leaders From Great
October marks the traditional beginning of Harvest, a period of reaping in spiritual joy and happiness what had been sowed, tended, and nurtured over time. Harvest also highlights the importance of remaining in the moment and embracing change with gratitude: Planning for next year’s crop depends on the outcome of this year’s harvest. Every element … Continue reading How Exposure To Change Fuels Discovery Of Your True Purpose
Occasionally, a product or service comes along that creates a magical new space, revolutionizing a market or industry and leaving a permanent thumbprint on the world. Like urban sprawl, it doesn’t take long for others to identify a new opportunity, shifting pursuit of their dreams to this developing landscape, pinning hopes on the promise of … Continue reading Cultural Competence Breeds Brand Confidence
Last week a familiar cadence returned to the 3rd Avenue Loop. Beginning before dawn and extending past mid-afternoon, the roar of big yellow buses could be heard initially gathering, then returning children from their first day of school. Remember those days? An endless summer seemed to vanish in a flash as excitement fueled anticipation for … Continue reading 4 Tips To Elevate The Impact Of Your Day One Experience
Google “leadership” and you’ll be welcomed to peruse 2.9 trillion results. Narrow your search to “leadership styles” and you’ll find everything from autocratic to servant, breakthrough to resilient, affiliative to transactional, and plenty of others in between. There’s a lot of information to choose from. Many styles feature an accompanying model, such as a pyramid, … Continue reading Why Every Leader Should Begin With “At Your Service”
Coulda, woulda, and shoulda. Three words formed from the informal shortening of could have, would have, and should have, that dismiss the regret or worry about a previous experience. Appropriate since using them during service recovery will likely mean your customer is history. Less grammar lesson and more transformative mindset, the presence of these modal … Continue reading Three Words Considered Toxic To Your Service Recovery Model
I have long approached leadership as an art form, a process of expression in which we allow something incredibly genuine to emerge from within, a truly intimate perspective shared with those looking to us for guidance. While people remain the passion behind the purpose, feedback transforms their potential into performance. Still, leaders can struggle with … Continue reading 4 Ways Feedback Transforms Passion Into Performance