Mastering the Simplicity of Perspective
The sign read “Parking Reserved for Commanding Officers Only.” So, we parked our truck there. I could sense hesitancy among the crew that had accompanied me to the Naval Base that morning. We were all fully aware of the sentiment expressed within the designation of reserved parking. Carlos was the first to verbalize a collective … Continue reading Maintaining Your Identity Tops Leader’s To-Do List
“Smile, You’re On Stage” This statement is scribed on signs that freckle the backroads and byways of Central Florida, a region that pre-pandemic boasted the highest volume of visitors among popular destinations in the United States. They remind thousands of hospitality professionals traveling to and from their venues that the pursuit of service excellence requires … Continue reading Your Eyes Will Share The Smile Behind Your Mask