It’s a tongue-in-cheek question & answer that you’ve no doubt heard before: “How do you know when you’ve created a Wow! experience?” “When your customer says “Wow!” Perfect in its simplicity, the witticism stops short of implying a more in-depth, complex perspective: Memorable moments generate from a shared emotional experience, one in which expectations have … Continue reading Serving From The Right Side Of “Wow!”
Let’s see if I can throw together a thumbnail review of my circumstances: Bride #1’s voice began to crack when informed her Event Manager had changed. When she found out I was a male, she hung up the phone. Bride #2’s father was a Major League Baseball coach with whom I enjoyed engaging at the … Continue reading Four Weddings And The Value Of Teamwork
Every advancement since the dawn of time is the result of someone questioning the present state of a process or occurrence. Take the wheel for example: “Why did it take you so long to get here?” “Well, I only have two feet . . .” That was the advent of Qualitative Analysis, the desire to … Continue reading Three Questions That Empower Equity and Inclusion
Rumor has it the bride shed tears when she first saw her wedding cake. Unfortunately . . . they were not tiers of joy. The outcome emphasized the importance of understanding what matters most to your client, unique expectations that accompany the choice of your product or service. When blended seamlessly with your talents and … Continue reading Four Tiers Reveal An Unspoken Promise To Exceed The Expected
“The customer is always right.” With five simple words, the great Cesar Ritz transformed the world of hospitality, bypassing subtlety in declaring the guest as the centre point about which everything else would move. Further encouragement to “be attentive without being servile” and “anticipate without being presumptuous” solidified Cesar’s legacy as a luxury hotelier and … Continue reading Four Reasons To Reconsider The Heartbeat Of A Legacy
Day has become night, Night has become day . . . which becomes night again, then night, or is it day, then . . . its all a blur. This is the reality when both of your sons, one a Graduate Student in Architecture, the other a talented Musician who writes and performs his own … Continue reading Feeling Inspired Key To Inspiring Others
I fully embrace a Next Generation mentality. Rapid changes in technology have created incredible new ways to connect, communicate, and collaborate not just locally, but globally … and beyond. Change, though, has come with a heavy price. The success of music streaming apps and other digital media options has rendered one of my favorite Development … Continue reading Tell Me, What Were You Expecting?