Mastering the Simplicity of Perspective
Rumor has it the bride shed tears when she first saw her wedding cake. Unfortunately . . . they were not tiers of joy. The outcome emphasized the importance of understanding what matters most to your client, unique expectations that accompany the choice of your product or service. When blended seamlessly with your talents and … Continue reading Four Tiers Reveal An Unspoken Promise To Exceed The Expected
Quotes. It’s a crowded landscape these days. Once relegated to desktop calendars and inspirational posters tacked to the breakroom wall, quotes now pepper our every waking moment with reflective insight and omni-directional intent. People flock to social media like they’re running to the medicine cabinet, hoping for some intellectual, emotional, or spiritual stimulation to help … Continue reading The Only Three Quotes You Need To Become A Better Leader and Coach
“Swéete April Showers, Doo spring Maie flowers” This instructional prose, captured within poet Thomas Tusser’s Five Hundred Good Points of Husbandry, has seen its share of changes over time. More commonly known in the limerick form ‘April showers bring May flowers’, the sentiment offered 16th century farmers practical insight into the natural benefit of change: … Continue reading 4 Lessons In Change From Aprils Past
Forgive my rather obvious play on words. Blame it on a moment of introspection. Being the son of a career Marine, I spent my formative years in the company of my Dad’s peers, some of whom bore an outward resemblance to Jack Nicholson's character from the film "A Few Good Men". Most of the group … Continue reading “You Can’t Handle the Moment of Truth” (aka Do You Work Here?)
As with many chapters within the Tall Tim Story, this one begins innocently enough with having lunch. Anna and I were celebrating a rare day off together and had selected a popular chain restaurant that featured an impressive, cavernous dining room evoking a Mediterranean flair. Familiar with the concept from our time spent in Atlanta, … Continue reading In Your Brand We Trust: Consistency Begins With Believing
“Tall Tim, my team has no energy, no life." "No one’s smiling. There’s no sense of urgency. I mean, people who were willing to do something extra now just stay in their circle. Even worse, our Customer Scores are way down. What happened? " "We need a Team Building activity or some sort of Bootcamp. … Continue reading Service Secret #11: Viva la Vital Behaviors
Five O’clock PM. The mystical sixth hour within the Post Meridian time convention, the coveted end of the workday, when sanity hinges on the prospect of something tall and strong, proper judgement giving way to subliminal ponderings such as “What would Jimmy Buffett do?” Many an urban legend has been forged through this premature abandonment … Continue reading Service Secret #7: It’s Five O’clock Somewhere Else
I was in Cleveland, Ohio, facilitating a leadership program at the beautiful Renaissance Cleveland Hotel. Although late October, the temperature outside was already lower than the numeric date on the calendar. One step into the frigid air, and I quickly decided that room service and a movie would be my entertainment for the evening. Perusing … Continue reading Your Passion Is All Around You, All You Have To Do Is Listen