4 Tips To Elevate The Impact Of Your Day One Experience

Last week a familiar cadence returned to the 3rd Avenue Loop. Beginning before dawn and extending past mid-afternoon, the roar of big yellow buses could be heard initially gathering, then returning children from their first day of school. Remember those days? An endless summer seemed to vanish in a flash as excitement fueled anticipation for … Continue reading 4 Tips To Elevate The Impact Of Your Day One Experience

Why Every Leader Should Begin With “At Your Service”

Google “leadership” and you’ll be welcomed to peruse 2.9 trillion results. Narrow your search to “leadership styles” and you’ll find everything from autocratic to servant, breakthrough to resilient, affiliative to transactional, and plenty of others in between. There’s a lot of information to choose from. Many styles feature an accompanying model, such as a pyramid, … Continue reading Why Every Leader Should Begin With “At Your Service”

Three Words Considered Toxic To Your Service Recovery Model

Coulda, woulda, and shoulda. Three words formed from the informal shortening of could have, would have, and should have, that dismiss the regret or worry about a previous experience. Appropriate since using them during service recovery will likely mean your customer is history. Less grammar lesson and more transformative mindset, the presence of these modal … Continue reading Three Words Considered Toxic To Your Service Recovery Model

How To Safely Navigate A Critical Conversation

Sooner or later, it’s going to happen. Faced with having a conversation you’d rather not have; you’ll hear the clock ticking in the background and recognize the urgency of the moment. Still, a part of you wishes it would all just go away, that if a pair of red shoes worked for Dorothy, they might … Continue reading How To Safely Navigate A Critical Conversation

4 Ways Feedback Transforms Passion Into Performance

I have long approached leadership as an art form, a process of expression in which we allow something incredibly genuine to emerge from within, a truly intimate perspective shared with those looking to us for guidance. While people remain the passion behind the purpose, feedback transforms their potential into performance. Still, leaders can struggle with … Continue reading 4 Ways Feedback Transforms Passion Into Performance

4 “F” Words Define Balanced Approach To Leadership

It was a simple comment attached to a recent post. The subject was April 7th, anniversary of the date I assumed command of the USCGC Point Whitehorn many moons ago. Scott, a member of my crew during that time, reacted to the post and offered this comment: “You were espousing the value of personnel and … Continue reading 4 “F” Words Define Balanced Approach To Leadership

How To Avoid Becoming A Helicopter Leader

There he was, hovering in the background. His presence was undeniable: indirect stare accompanied by a slight tilt of the head, positioned to listen in on our conversation with seemingly bionic-grade hearing. “Supervisor” on his badge defined his position. What happened next confirmed his intention. A front-line associate had just apologized for a previous service … Continue reading How To Avoid Becoming A Helicopter Leader

3 Insights To Help You Lead With Improved Clarity And Confidence

Mossy Swamp Green . . . wonderful shade along the color wheel, perfect for an accent wall or throw pillows on a sofa. Not so perfect as the color of your pool. Buried in the depths of a global pandemic, I watched the heat and suffocating humidity of a Central Florida summer slowly reduce our … Continue reading 3 Insights To Help You Lead With Improved Clarity And Confidence

5 Tips To Improve Your Appeal At A Career Event

Nature’s Laws of Attraction have influenced behavior and judgement since the dawn of time. It’s a relatively simple process: an idea, concept or physical sighting generates an impulse, stimulating immediate action as a means to satisfy an instinctive want, need, or desire. The professional nature of this blog will not allow critique of your behavior … Continue reading 5 Tips To Improve Your Appeal At A Career Event

Three Words Reveal An Undeniable Truth: Leadership Is Organic

Leadership is organic. It is a living, breathing, carbon-based complex process. Like all living things, true leadership possesses an incredible, inherent strength, in balance with a delicate, almost fragile sense of vulnerability.  Grassroots at its best, it must be nurtured to bear fruit. Leadership is also the innate ability to make others feel as you … Continue reading Three Words Reveal An Undeniable Truth: Leadership Is Organic