“The customer is always right.” With five simple words, the great Cesar Ritz transformed the world of hospitality, bypassing subtlety in declaring the guest as the centre point about which everything else would move. Further encouragement to “be attentive without being servile” and “anticipate without being presumptuous” solidified Cesar’s legacy as a luxury hotelier and … Continue reading Four Reasons To Reconsider The Heartbeat Of A Legacy
The moment Sir Isaac Newton deflected sunlight through a prism, humans became fascinated by the optics of color. Gaining notoriety as a subjective experience, the psychological effects of color have guided the evolution of brand and marketing science for generations. Efforts to kindle interest mimic nature’s laws of attraction, using color to stimulate a sense … Continue reading An Unspoken Promise: How Service Defines The True Colour Of Your Brand
Bubble Thoughts . . . Those delicate moments of unfiltered insight, known to float between the conscious and sub-conscious, have played havoc with my daily routine. The absence of a commute and its pre-requisite shower, both reliable Bubble Thought portals, have forced me to wake early, many times before dawn, to capture insight before … Continue reading Bubble Thoughts: Consider The Journey On Your Way To Creating a Memory
I have never been a survey kind of guy. At least not when it comes to leadership. Surveys lead to data. Data leads to statistics. Statistics act like clutter, just something else you add to a mental closet already bestrewn with useless information, including words like “bestrewn”. Even though 14,000 people responded . . . … Continue reading Survey Says? Lead From Your Heart
I fully embrace a Next Generation mentality. Rapid changes in technology have created incredible new ways to connect, communicate, and collaborate not just locally, but globally … and beyond. Change, though, has come with a heavy price. The success of music streaming apps and other digital media options has rendered one of my favorite Development … Continue reading Tell Me, What Were You Expecting?