Mastering the Simplicity of Perspective
Google “leadership” and you’ll be welcomed to peruse 2.9 trillion results. Narrow your search to “leadership styles” and you’ll find everything from autocratic to servant, breakthrough to resilient, affiliative to transactional, and plenty of others in between. There’s a lot of information to choose from. Many styles feature an accompanying model, such as a pyramid, … Continue reading Why Every Leader Should Begin With “At Your Service”
“The customer is always right.” With five simple words, the great Cesar Ritz transformed the world of hospitality, bypassing subtlety in declaring the guest as the centre point about which everything else would move. Further encouragement to “be attentive without being servile” and “anticipate without being presumptuous” solidified Cesar’s legacy as a luxury hotelier and … Continue reading Four Reasons To Reconsider The Heartbeat Of A Legacy
I never shy from my love for music, especially when original songs are reimagined and expressed through the eyes of another artist, perhaps one from a different generation or genre. Such was the case when Tommy Shaw, frontman and guitarist for the rock band Styx, performed with the Cleveland-based Contemporary Youth Orchestra at Sing for … Continue reading Sing For The Day! Captures Common Thread Among Generations