Why Every Leader Should Begin With “At Your Service”

Google “leadership” and you’ll be welcomed to peruse 2.9 trillion results. Narrow your search to “leadership styles” and you’ll find everything from autocratic to servant, breakthrough to resilient, affiliative to transactional, and plenty of others in between. There’s a lot of information to choose from. Many styles feature an accompanying model, such as a pyramid, … Continue reading Why Every Leader Should Begin With “At Your Service”

Three Words Considered Toxic To Your Service Recovery Model

Coulda, woulda, and shoulda. Three words formed from the informal shortening of could have, would have, and should have, that dismiss the regret or worry about a previous experience. Appropriate since using them during service recovery will likely mean your customer is history. Less grammar lesson and more transformative mindset, the presence of these modal … Continue reading Three Words Considered Toxic To Your Service Recovery Model

4 Ways Feedback Transforms Passion Into Performance

I have long approached leadership as an art form, a process of expression in which we allow something incredibly genuine to emerge from within, a truly intimate perspective shared with those looking to us for guidance. While people remain the passion behind the purpose, feedback transforms their potential into performance. Still, leaders can struggle with … Continue reading 4 Ways Feedback Transforms Passion Into Performance

Three Voices That Inspired Me To Be A Speaking Leader

“Tall Tim, how do you do it? How do you stand up in front of complete strangers, and make it seem like you've known them forever?” It’s a frequently asked question. My one syllable response: Trust. Trust is the wedge that props open the door to perspective, allowing us to recognize veiled similarities despite overt … Continue reading Three Voices That Inspired Me To Be A Speaking Leader

Three Lessons That Move Your Leadership From Good to Great

“God, I love baseball,” mutters Roy Hobbs from his hospital bed at Tower Maternity. “I’m right there with you, Roy,” I respond, choking back sobs as we share in this tender moment. It’s an emotional scene toward the climactic ending of the film ‘The Natural’, with Robert Redford starring as the title character. My role … Continue reading Three Lessons That Move Your Leadership From Good to Great

3 Phases of Next Assignment Readiness Add Clarity To Personal Growth

Dreams, ambition, desires, aspirations . . . all define your destiny, a vision of somewhere you want to be. As any Navigator worth their weight in sea salt knows, confirming your current position is paramount to setting a course and direction for your ultimate destination. Next Assignment Readiness is a naturally occurring perspective within Personal Development … Continue reading 3 Phases of Next Assignment Readiness Add Clarity To Personal Growth

Sing For The Day! Captures Common Thread Among Generations

I never shy from my love for music, especially when original songs are reimagined and expressed through the eyes of another artist, perhaps one from a different generation or genre. Such was the case when Tommy Shaw, frontman and guitarist for the rock band Styx, performed with the Cleveland-based Contemporary Youth Orchestra at Sing for … Continue reading Sing For The Day! Captures Common Thread Among Generations

In Your Brand We Trust: Consistency Begins With Believing

As with many chapters within the Tall Tim Story, this one begins innocently enough with having lunch. Anna and I were celebrating a rare day off together and had selected a popular chain restaurant that featured an impressive, cavernous dining room evoking a Mediterranean flair. Familiar with the concept from our time spent in Atlanta, … Continue reading In Your Brand We Trust: Consistency Begins With Believing

Service Secret #7: It’s Five O’clock Somewhere Else

Five O’clock PM. The mystical sixth hour within the Post Meridian time convention, the coveted end of the workday, when sanity hinges on the prospect of something tall and strong, proper judgement giving way to subliminal ponderings such as “What would Jimmy Buffett do?” Many an urban legend has been forged through this premature abandonment … Continue reading Service Secret #7: It’s Five O’clock Somewhere Else

JUST KEEP THINKING

“Hold your breath, Make a wish, Count to three” . . . And upon whispering those immortal words, Willy Wonka invited his guests to explore a world of pure imagination. We’ll borrow upon Mr. Wonka’s sentiment as we usher out an indelible year, and welcome in a new era, one in which imagination is the … Continue reading JUST KEEP THINKING