Mastering the Simplicity of Perspective
It’s a tongue-in-cheek question & answer that you’ve no doubt heard before: “How do you know when you’ve created a Wow! experience?” “When your customer says “Wow!” Perfect in its simplicity, the witticism stops short of implying a more in-depth, complex perspective: Memorable moments generate from a shared emotional experience, one in which expectations have … Continue reading Serving From The Right Side Of “Wow!”
My fondest memories of professional kitchens, both as a restaurant owner and Pastry Chef, were the times spent in them while they were closed. I loved walking into a kitchen at rest, humbled by remnants of a passionate lucidity, whispered expectations and desires illuminated by the warm, flickering glow of pilot lights on the stove. … Continue reading Four Keys To Preserving Hope
There he was, hovering in the background. His presence was undeniable: indirect stare accompanied by a slight tilt of the head, positioned to listen in on our conversation with seemingly bionic-grade hearing. “Supervisor” on his badge defined his position. What happened next confirmed his intention. A front-line associate had just apologized for a previous service … Continue reading How To Avoid Becoming A Helicopter Leader
What does it mean to communicate? Let’s begin with a definition: Communication is a learned behavior, enhanced through training and experience, that is the foundation for all performance competencies, notably process improvement, whose model reflects a continuous cycle of information transmitted, received, analyzed, and returned to its origin, then repeated with increasing efficiency to attain … Continue reading 5 Essential Skills That Improve Your Ability To Communicate
Dreams, ambition, desires, aspirations . . . all define your destiny, a vision of somewhere you want to be. As any Navigator worth their weight in sea salt knows, confirming your current position is paramount to setting a course and direction for your ultimate destination. Next Assignment Readiness is a naturally occurring perspective within Personal Development … Continue reading 3 Phases of Next Assignment Readiness Add Clarity To Personal Growth
Dreams come to us from two perspectives, one being the vision you have for a much, much brighter tomorrow. The other is the nightly phenomenon that drifts into your psyche like an ethereal mentor, one whose guidance is plentiful, yet ambiguous, the overall message clouded with cryptic expression. We’ll start with the latter one first, … Continue reading Not Just Any Green Light, Waiting For Your Green Light