Mastering the Simplicity of Perspective
Mere utterance of the following five words, whether whispered or shouted, can force even the most compassionate person into a state of wonder and confusion: What's in it for me? How someone could be so self-centered as to imagine the world actually revolves around them? Amazing. Viewed from a simplified perspective, we recognize the … Continue reading A Relevant Question: What’s In It For Me?
Forgive my rather obvious play on words. Blame it on a moment of introspection. Being the son of a career Marine, I spent my formative years in the company of my Dad’s peers, some of whom bore an outward resemblance to Jack Nicholson's character from the film "A Few Good Men". Most of the group … Continue reading “You Can’t Handle the Moment of Truth” (aka Do You Work Here?)
“Tall Tim, my team has no energy, no life." "No one’s smiling. There’s no sense of urgency. I mean, people who were willing to do something extra now just stay in their circle. Even worse, our Customer Scores are way down. What happened? " "We need a Team Building activity or some sort of Bootcamp. … Continue reading Service Secret #11: Viva la Vital Behaviors