Mastering the Simplicity of Perspective
Picture yourself as a parent dropping off your toddler at school for the first time . . . You stand there, fighting back tears as you watch your bundle of joy disappear through the door. You feel powerless, wondering if the incredible bond you had shared would survive your little one’s first taste of independence. … Continue reading Change Doesn’t Wait For Tomorrow – Neither Should You
There he was, hovering in the background. His presence was undeniable: indirect stare accompanied by a slight tilt of the head, positioned to listen in on our conversation with seemingly bionic-grade hearing. “Supervisor” on his badge defined his position. What happened next confirmed his intention. A front-line associate had just apologized for a previous service … Continue reading How To Avoid Becoming A Helicopter Leader
What does it mean to communicate? Let’s begin with a definition: Communication is a learned behavior, enhanced through training and experience, that is the foundation for all performance competencies, notably process improvement, whose model reflects a continuous cycle of information transmitted, received, analyzed, and returned to its origin, then repeated with increasing efficiency to attain … Continue reading 5 Essential Skills That Improve Your Ability To Communicate