Tell Me, What Were You Expecting?

I fully embrace a Next Generation mentality. Rapid changes in technology have created incredible new ways to connect, communicate, and collaborate not just locally, but globally … and beyond. Change, though, has come with a heavy price. The success of music streaming apps and other digital media options has rendered one of my favorite Development … Continue reading Tell Me, What Were You Expecting?

Learning To Crash Part Of Learning To Fly

You are going to panic. There is no escaping the physiology of the moment . . . You will shrink immediately from wide angle to tunnel vision, your heart will begin to pound, your pulse will quicken. You’ll begin to perspire, though just a moment prior you commented on how comfortable you felt. Your brain, … Continue reading Learning To Crash Part Of Learning To Fly

Your Eyes Will Share The Smile Behind Your Mask

“Smile, You’re On Stage” This statement is scribed on signs that freckle the backroads and byways of Central Florida, a region that pre-pandemic boasted the highest volume of visitors among popular destinations in the United States. They remind thousands of hospitality professionals traveling to and from their venues that the pursuit of service excellence requires … Continue reading Your Eyes Will Share The Smile Behind Your Mask

A Sacred Truth of Service: See From The Perspective of Your Guest

All right. Here it goes: Strategic and Ideation are my top two CliftonStrengths. Not by a little, by a lot. There, I said it. What those Strengths describe is my constant, passionate search for relevance, a unique ability to see connections among the complex, enable clarity by eliminating the unnecessary, and master the simplicity of … Continue reading A Sacred Truth of Service: See From The Perspective of Your Guest