Mastering the Simplicity of Perspective
The moment Sir Isaac Newton deflected sunlight through a prism, humans became fascinated by the optics of color. Gaining notoriety as a subjective experience, the psychological effects of color have guided the evolution of brand and marketing science for generations. Efforts to kindle interest mimic nature’s laws of attraction, using color to stimulate a sense … Continue reading An Unspoken Promise: How Service Defines The True Colour Of Your Brand
Forgive my rather obvious play on words. Blame it on a moment of introspection. Being the son of a career Marine, I spent my formative years in the company of my Dad’s peers, some of whom bore an outward resemblance to Jack Nicholson's character from the film "A Few Good Men". Most of the group … Continue reading “You Can’t Handle the Moment of Truth” (aka Do You Work Here?)
“Tall Tim, my team has no energy, no life." "No one’s smiling. There’s no sense of urgency. I mean, people who were willing to do something extra now just stay in their circle. Even worse, our Customer Scores are way down. What happened? " "We need a Team Building activity or some sort of Bootcamp. … Continue reading Service Secret #11: Viva la Vital Behaviors
Spend enough time around me, and you’ll become painfully aware of my simpler, yet more guilty pleasures. One of the frequent insights shared is my affection for the original Project Runway television series. I don’t know . . . its something about designers working through a process of expression, trying desperately to tap creativity that … Continue reading Searching For Service Talent? Look To The “In” Crowd
Five O’clock PM. The mystical sixth hour within the Post Meridian time convention, the coveted end of the workday, when sanity hinges on the prospect of something tall and strong, proper judgement giving way to subliminal ponderings such as “What would Jimmy Buffett do?” Many an urban legend has been forged through this premature abandonment … Continue reading Service Secret #7: It’s Five O’clock Somewhere Else
Bubble Thoughts . . . Those delicate moments of unfiltered insight, known to float between the conscious and sub-conscious, have played havoc with my daily routine. The absence of a commute and its pre-requisite shower, both reliable Bubble Thought portals, have forced me to wake early, many times before dawn, to capture insight before … Continue reading Bubble Thoughts: Consider The Journey On Your Way To Creating a Memory
I have never been a survey kind of guy. At least not when it comes to leadership. Surveys lead to data. Data leads to statistics. Statistics act like clutter, just something else you add to a mental closet already bestrewn with useless information, including words like “bestrewn”. Even though 14,000 people responded . . . … Continue reading Survey Says? Lead From Your Heart
Have you ever hosted a party in your home? Or are you one of the millions that would rather not risk the indelible damage to your self-esteem, living in constant fear of ego shattering rejection, the words “and nobody came” echoing through your subconscious for all eternity? If you count yourself part of the second … Continue reading Service Secret #6: Nothin’ But A House Party
I fully embrace a Next Generation mentality. Rapid changes in technology have created incredible new ways to connect, communicate, and collaborate not just locally, but globally … and beyond. Change, though, has come with a heavy price. The success of music streaming apps and other digital media options has rendered one of my favorite Development … Continue reading Tell Me, What Were You Expecting?
You are going to panic. There is no escaping the physiology of the moment . . . You will shrink immediately from wide angle to tunnel vision, your heart will begin to pound, your pulse will quicken. You’ll begin to perspire, though just a moment prior you commented on how comfortable you felt. Your brain, … Continue reading Learning To Crash Part Of Learning To Fly