Mastering the Simplicity of Perspective
There he was, hovering in the background. His presence was undeniable: indirect stare accompanied by a slight tilt of the head, positioned to listen in on our conversation with seemingly bionic-grade hearing. “Supervisor” on his badge defined his position. What happened next confirmed his intention. A front-line associate had just apologized for a previous service … Continue reading How To Avoid Becoming A Helicopter Leader
What does it mean to communicate? Let’s begin with a definition: Communication is a learned behavior, enhanced through training and experience, that is the foundation for all performance competencies, notably process improvement, whose model reflects a continuous cycle of information transmitted, received, analyzed, and returned to its origin, then repeated with increasing efficiency to attain … Continue reading 5 Essential Skills That Improve Your Ability To Communicate
Rumor has it the bride shed tears when she first saw her wedding cake. Unfortunately . . . they were not tiers of joy. The outcome emphasized the importance of understanding what matters most to your client, unique expectations that accompany the choice of your product or service. When blended seamlessly with your talents and … Continue reading Four Tiers Reveal An Unspoken Promise To Exceed The Expected
“God, I love baseball,” mutters Roy Hobbs from his hospital bed at Tower Maternity. “I’m right there with you, Roy,” I respond, choking back sobs as we share in this tender moment. It’s an emotional scene toward the climactic ending of the film ‘The Natural’, with Robert Redford starring as the title character. My role … Continue reading Three Lessons That Move Your Leadership From Good to Great
A personal triumph is how I summarized my performance as I drove along open fields of wildflowers across the Michigan expanse. There was an incredible sense of fulfillment following the session that day, having overcome anxious beginnings from a few months prior to master delivery of intensely strategic, technical content. Confidence in my ability to … Continue reading How 3 Phases Chronicle A Journey Through Change
As with many chapters within the Tall Tim Story, this one begins innocently enough with having lunch. Anna and I were celebrating a rare day off together and had selected a popular chain restaurant that featured an impressive, cavernous dining room evoking a Mediterranean flair. Familiar with the concept from our time spent in Atlanta, … Continue reading In Your Brand We Trust: Consistency Begins With Believing
Spend enough time around me, and you’ll become painfully aware of my simpler, yet more guilty pleasures. One of the frequent insights shared is my affection for the original Project Runway television series. I don’t know . . . its something about designers working through a process of expression, trying desperately to tap creativity that … Continue reading Searching For Service Talent? Look To The “In” Crowd
You are going to panic. There is no escaping the physiology of the moment . . . You will shrink immediately from wide angle to tunnel vision, your heart will begin to pound, your pulse will quicken. You’ll begin to perspire, though just a moment prior you commented on how comfortable you felt. Your brain, … Continue reading Learning To Crash Part Of Learning To Fly